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We have compiled a list of questions our customers ask us most frequently. These questions are listed below. If you have a question that is not listed below you can either submit a support request by visiting our support page or you can contact an Immersionware support representative at 1-877-214-0863. |
| Q: What user name and password do I use to login to the program for the first time? |
| A: When you login to Computer Playbook 2006 for the first time, enter a user name of "admin" and a password of "admin". You should immediately change the password for the admin user name soon after logging into the software. |
| Q: Are installation instructions available that will guide me step-by-step on how to install Computer Playbook 2006? |
| A: Yes. Click here to download detailed installation instructions for Computer Playbook 2006 in PDF format. Click here for Computer Playbook 2006 Web Edition installation instructions. |
| Q: I have downloaded the demo for Computer Playbook 2006 from your website. How do I install it? |
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A: When you download the demo, a file called Installation.zip will be placed on your local computer. You will need to download and install a copy of WinZip to extract the contents of this file. You can find this program on the Internet. It is free of charge. Simply extract the contents of the Installation.zip file using WinZip to the desired directory on your computer. After doing so, follow the installation instructions supplied in the ReadmeFirst.htm file. Please note that there are two steps to the installation of Computer Playbook 2006. Both steps must be followed in order for the program to function properly. Click here to download installation instructions in PDF format. |
| Q: What are the differences between the Enterprise Edition and the Standard Edition of Computer Playbook 2006? |
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A: Click here for a complete list of the differences between the two versions of Computer Playbook 2006. |
| Q: What do I need on my Computer to run Computer Playbook 2006? |
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A: Click here for the system requirements needed by Computer Playbook 2006. |
| Q: Does Computer Playbook 2006 run on Macintosh computers? |
| A: No. Computer Playbook 2006 only runs on Windows operating systems. |
| Q: Does Computer Playbook 2006 Web Edition run on Macintosh computers? |
| A: No. Computer Playbook 2006 only runs on Windows operating systems |
| Q: What limitations are there in the demo version of Computer Playbook 2006 and Computer Playbook 2006 Web Edition? |
| A: The demo version of our product allows you to try the product and determine if it meets your playbook software needs. It will allow you to enter up to 7 plays, 7 formations, 11 players, and will display demo watermarks on all printed reports and playbook printouts. |
| Q: How do I purchase a copy of Computer Playbook? |
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A: You can purchase a copy of Computer Playbook by calling us at 1-877-214-0863 and placing your order over the phone. |
| Q: Do I have to uninstall the demo version of the program if I purchase a retail copy of Computer Playbook 2006? |
| A: No. If you have already installed the demo version of Computer Playbook 2006 and decide to purchase the product, after payment is made, we will send you an unlock code that you can enter into the program. This will enable full functionality within the software. There is nothing to uninstall. All data you enter into the demo version will remain and will NOT need to be entered again. |
| Q: Do you have a user guide for Computer Playbook 2006 and Computer Playbook 2006 Web Edition? |
| A: Yes. Visit our Products Page for information on how to order Computer Playbook 2006 User Guides. |
| Q: Does a copy of the User Guide come with Computer Playbook 2006 Enterprise/Standard Editions? |
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A: No. The full 200+ page User Guide does NOT come with your purchase of Computer Playbook 2006. However, the entire contents of the User Guide is shipped and installed in electronic form when you purchase Computer Playbook 2006 so full product support is offered. The User Guide is only offered for those who prefer paper documentation. |
| Q: Does a copy of the User Guide come with Computer Playbook 2006 Web Edition? |
| A: Yes. You get a full copy of the 200+ page User Guide when you purchase a copy of Computer Playbook 2006 Web Edition. |
| Q: Do I need a license to run Computer Playbook 2006 on more than one computer? |
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A: Yes. Computer Playbook Licenses will need to be purchased for each computer you want to run Computer Playbook 2006 on. Licenses are computer-specific and will only be valid for the computer they are created on. When you initially purchase Computer Playbook 2006, you will be provided with a license that allows you to run the program on a single computer. Additional licenses will be required if you want to run Computer Playbook on another computer. Please view our Products Page for information on ordering additional client licenses. For instructions on how to register a copy of Computer Playbook 2006, click here. |
| Q: If I plan to have Computer Playbook 2006 running on more than one computer, do I have to install the Computer Playbook 2006 database on every computer? |
| A: No. Only install the Computer Playbook 2006 database on one computer on your network. All other computers that you want to run Computer Playbook 2006 on will simply refer to the computer you installed the database on. |
| Q: I want to have a custom playbook layout created for me since none of the supplied layouts fit my needs. Does Immersionware provide custom playbook layouts? |
| A: Yes. Contact our sales department at 1-877-214-0863 or email us at immsales@Immersionware.com to discuss your custom playbook needs. |
| Q: What type of database does Computer Playbook 2006 use? |
| A: Computer Playbook uses a SQL Server 2000 database. |
| Q: What type of database does Computer Playbook 2006 Web Edition use? |
| A: Computer Playbook 2006 Web Edition uses a SQL Server 2000 database. |
| Q: Do I need to purchase a SQL Server 2000 license to run Computer Playbook 2006? |
| A: No. The Computer Playbook 2006 installation installs a free version of SQL Server 2000 called SQL Server 2000 Desktop Engine. This is a scaled down version of SQL Server 2000 that is freely distributable. |
| Q: I can't seem to connect to the Computer Playbook 2006 database. How can I tell if the database is running on the Computer Playbook 2006 Database Server? |
| A: Remember, the Computer Playbook database only needs to be installed on one computer on your network. It may or may not be installed on the local machine. To verify the database server is running on the local machine, click here. |
| Q: How can I backup my Computer Playbook 2006 Database? |
| A: You can only backup your Computer Playbook 2006 database on the database server. Click here for instructions on how to backup your database. |
| Q: How can I restore a Computer Playbook 2006 Database Backup file? |
| A: You can only restore your Computer Playbook 2006 database on the database server. Click here for instructions on how to restore your database. Please note that performing this operation will overwrite the current database with the one from the backup file! Be sure this is what you want to do! |
| Q: How do I change the database login the Computer Playbook program uses to connect to the database? |
| A: By running the Computer Playbook Database Name Changer utility that installs with the program. Click here for instructions on how to do this. Use this utility of your database administrator has changed any of the database logins. This may be done periodically for security reasons. |
| Q: What operating systems can I install Computer Playbook 2006 Web Edition on? |
| A: Windows 2000 Server and Windows 2003 Server. |
| Q: How do I configure my browser to run Computer Playbook 2006 Web Edition? |
| A: Click here for browser configuration instructions for Computer Playbook 2006 Web Edition. |
| Q: Can I use Computer Playbook 2006 Web Edition in a browser other than Microsoft Internet Explorer? |
| A: No. You will need Microsoft Internet Explorer version 5.0 or above to use Computer Playbook 2006 Web Edition. |
| Q: Can I install Computer Playbook 2006 Web Edition onto a Unix or Linux Web Server? |
| A: No. You need either a Windows 2000 or Windows 2003 Web server to run Computer Playbook 2006 Web Edition. |
| Q: Do I need to enable cookies on my browser to use Computer Playbook 2006 Web Edition? |
| A: Yes. You will need to enable cookies in your browser. Also, you will need to enable ActiveX controls, java script, and frames. Please contact your network administrator on how to properly configure these items in your browser. |
| Q: How do I configure my Windows 2000 Web Server to host Computer Playbook 2006 Web Edition? |
| A: Click here for Windows 2000 Server IIS configuration instructions. |
| Q: How do I configure my Windows 2003 Web Server to host Computer Playbook 2006 Web Edition? |
| A: Click here for Windows 2003 Server IIS configuration instructions. |
| Q: How do I register my copy of Computer Playbook 2006? |
| A: Click here for Computer Playbook 2006 Web Edition installation instructions. You must register your copy of Computer Playbook 2006 Web Edition in order to use it. |
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